PERGOLUX is a rapidly growing e-commerce company in the Home & Garden sector that designs, manufactures and sells Pergolas. Founded in Norway, PERGOLUX is constantly looking for growth opportunities and is already available in more than 14 countries in Europe, North America and South America.

If you have a passion for outdoor living products and a desire to work in a dedicated environment with amazing colleagues - you've come to the right place!

• Respond promptly to customer inquiries via phone, email, and chat, addressing questions about products, orders, and services in Scandinavia (focus Denmark) at our office location in Frankfurt.
• Handle customer complaints or issues, providing effective solutions or escalating to the appropriate contact person when necessary
• Assist customers with order tracking, delivery questions, and any post-purchase concerns.
• Develop a deep understanding of Pergolux products and services to provide accurate information and recommendations to customers.
• Maintain detailed records of customer interactions, issues, and resolutions in the CRM system.
• Work closely with sales, logistics, and other departments to ensure a smooth customer experience from inquiry to post-sale.
• Gather and report customer feedback to the relevant teams for continuous improvement of products and services.
• Process improvements and data maintenance